PAYMENT & SHIPPING
We made ordering easy for you. We keep the checkout process as simple as possible while still providing the option of creating an account to further speed up the checkout on your next order. We also provide you different payment methods
A. PAYMENT POLICY
Your Shopping Bag
The shopping bag is where you keep your selected items until you are ready to check out and make a purchase. Not only will it keep items while during your shopping, it will remember what you placed into your shopping bag for up to 48 hours. If you wish to save items for a longer period, you will need to first create a Opulent account by clicking on "MY ACCOUNT" at the top the landing page. After you have created an account, you'll have the option of adding items to your wish list. However, keep in mind that items listed are extremely limited in supply so don't be surprised if the item you had saved in you shopping bag or wish list is sold the next time you visit the site.
Checkout and Payment
If you prefer to keep things simple and not create an account, you may choose manual payment system where we will ask you to follow steps in payment processing. We also accept payment thru GCash, Maya and bank to bank transfers. Please contact us for payment instructions.
Sales tax is applied in accordance with individual state and local regulations. Appropriate tax charges will appear during checkout on the Review your Order page.
Yes, we ship our luxury goods to international destinations! Orders shipped outside of the Philippines may be subject to import taxes, customs duties and fees levied by the destination country. Customs policies vary from country to country and we ask that you contact your local customs office for more information.
If you wish to make payment using a credit card issued by a bank that is not based in the Philippines, please note that we may require additional billing account information to process your order. After placing your order, a customer service representative will contact you with further details.
International Currency Information
All prices shown and the amount due reflected at checkout are represented in PH Pesos and do not include import taxes, customs duties and any other applicable fees imposed by the destination country. We accept returns on international orders as further described in our return policy. For international shipments and all returns on items shipped internationally will be made in US Dollars only and in the same US Dollar amount that was paid to us at the time of order. We are unable to provide any currency exchange estimates as these rates constantly fluctuate. All transactions are subject to the exchange rate at the time of processing and are determined by the intermediary financial institutions. We make no adjustments for currency exchange on returns.
B. SHIPPING POLICY
Generally, your purchase is shipped within 3-5 working days. We also provide an estimated delivery date during checkout or during the manual payment.
We are open Monday-Saturdays 2PM - 9PM. If you place an order on a weekend, holiday, or outside of our business hours, the item will be prepared for shipment within the following 3-5 business days. We will attempt to accommodate special requests for shipping, however, it is the sole responsibility of the customer to understand our shipping procedures.
If you place an order with expedited shipping before 11:00 AM, your order will ship the same day; after 11:00 AM, your order will ship the following business day.
We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.
Please note that from time to time we may experience delays with shipping.
While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. Delays may be caused by weather or mechanical issues and Opulent is unable to refund shipping fees for these kinds of delays as they are out of our control.
We are not able to make any changes to the shipping once the tracking number has been created. If you need to upgrade your shipping prior to your order being shipped, please contact Customer Service at +63 967 2790003.
All orders are defaulted to ship with signature required due to the value of our items. By waiving the signature, the buyer accepts the full financial responsibility for the item after the package leaves Opulent showroom.
For your convenience, we can ship your order to the nearest Courier centers to be picked up by providing your tracking number and government IDs.
Shipping to Non-Billing Address
In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.
Shipping to a Business Address
We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.
Destination Custom in your Country
You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the Philippines. We cannot declare any item as a “gift”.
You, as the customer, must also be aware of any regulations that may prohibit the importation of your order. Some countries prohibit the importation of items made with exotic skins.